Shipping and Delivery
The prices of the items in the catalog are always intended as excluding shipping costs, unless otherwise indicated.
Shipping costs can be calculated during the quote stage, without registering and without concluding the purchase procedure: simply enter the desired items in the cart, indicate the quantity and select the province of destination of the goods.
In this way the total estimate will be provided; by adding or deleting items from the cart, the shipping costs are automatically updated.
For some products, certain order amounts or promotions it is possible that the shipping costs are free; this indication is clearly provided with the words Free Transport.
Biscarini Milano makes use of the collaboration of national couriers to carry out the deliveries of the goods; these take place at the address indicated in the order by the customer and during normal business hours, from Monday to Friday.
All the goods are checked, carefully packed with personalized packaging and shipped with a regular accompanying invoice or transport document.
Upon shipment of the goods, the customer receives an email notification containing the electronic copy of the document and the shipping route. Any inability to receive the goods, changes to the place of delivery or periods of absence must be immediately communicated to the Customer Service in order to proceed with the appropriate corrections. In the absence of such communications, any storage costs will be charged to the customer. The goods in storage at the courier's depot due to repeated impossibility of delivery remain available to the customer for a maximum of 5 working days; after this deadline, the order will be canceled.
To facilitate delivery, we include a free telephone notice service from the courier, with which it will be possible to establish a time slot and the day of delivery. We therefore recommend that you enter one or more telephone numbers where you are always available.
Standard delivery is carried out on the street level, near the means of transport. During the order process, the delivery service to the floors can be selected (only for Italy), with a variable supplement depending on the volume and weight of the goods to be delivered.
Delivery to the floor involves the use of personnel only, the use of hoists or machinery is not envisaged. It is the customer's responsibility to check the accessibility of the goods to the place of delivery and report any difficulties.
Any detail deemed necessary for the courier to reach the place of delivery must be reported in the order notes or directly to firstname.lastname@example.org.
Delivery times range from one week to thirty working days. The variables that affect delivery times are: the type of product ordered, the availability in stock, the status of production at the time of the order, the presence of holidays and the distance from the place of delivery.
Delivery times may vary, for reasons not directly attributable to Biscarini Arredamenti.
If the order includes several products with different delivery times, the longer timeframe prevails.
Products marked with Express Shipping they are available in stock and require departure from our warehouses within 24 hours of order confirmation. It will be the responsibility of the Biscarini Customer Service to promptly communicate significant changes to the times indicated.
Withdrawal on site
Biscarini provides the possibility to collect the ordered material directly from the Settimo Milanese (Milan) warehouses, by appointment.
It is possible to select the option of collection on site directly when ordering online.
How to behave upon delivery
The goods are carefully checked and packed before departure at our warehouses.
Upon delivery of the goods, the customer is required to check:
that the number of packages delivered and the external appearance correspond to what is indicated in the transport document or accompanying invoice that the courier will deliver to you and that the packaging is intact and not altered, even in the closing tapes.
In case of tampering, breakage, wet packaging, dents or cuts, the customer must accept the goods "WITH RESERVE" describing in detail the damage on the courier's delivery receipt (for example: Control reserve for dent on the cardboard). The description of the damage is essential; generic reservations are not in fact sufficient to open the case of damage against the courier.
In case of evident damage to the products, the customer can immediately refuse the delivery indicating on the courier's delivery receipt the reason for the non-collection (for example: Packaging and goods damaged during transport).
Only in the event that the damage is partial (example: 1 package out of 4 received) is it recommended to accept the delivery indicating in detail the damage reported on the courier's delivery receipt in the "GOODS INSPECTION RESERVE" section. At the time of delivery, the courier is not required to wait for the customer to check the status of the products, but only for the customer to check the integrity of the packaging.
For any doubts at the time of delivery, you can contact the "Customer Service" by phone at 02 328 7234.
We recommend the utmost attention when opening the packaging; scissors or cutters could compromise the product inside.
Upon receipt of the material and ascertaining the presence of damage due to transport, the customer is required to report it within 5 days of receipt of the goods in the manner provided for in the "Product guarantees" section.